Consent.

​Prior to the tongue tie division, you will be required to complete a consent form. This will be explained to you and you will be given all the necessary information about the procedure & aftercare, so that you are able to make an informed decision.

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Confidentiality

The data controller. Anna Branch (Registered Midwife) is registered with the Information Commissioner’s Office. www.ico.org.uk Registration reference is: ZB956834 ICO, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF0303 123 1113 Complaints can be made to the ICO, if you are unhappy with how I have handled your personal data. You can also contact me directly.

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Booking fee and cancellation fees.

​There is a non refundable fee of £50 for all appointments to be paid at time of booking. Full payment to be taken via BACS at the end of the appointment. Appointments cancelled with less than 24 hours notice are subject to the full charge for assessment fee accepted at time of booking. ​Cancellation fee within 24hrs Initial assessment £150. Reassessment £70.​​

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How to make your complaint. 

It is the duty and responsibility of Anna Branch as the individual provider of this regulated activity to identify, record, handle and respond to any complaints made about, or towards, its service. All complaints shall be dealt with empathetically, respectfully, promptly, and with courtesy.​ Complaints may be made directly to Anna Branch verbally (face to face) or via telephone on 07846115466. 

Complaints may also be made via email to: info@latchperfecttongue-tiespecialist.co.uk  Complaints must detail as much as possible the facts that have led to the dissatisfaction of the complainant.

 

What happens next.

Your complaint will be acknowledged within 2 working days of receiving it. Anna Branch aims to make a full response to you within the next 25 working days. You would receive an apology & client interview be kept informed of progress. A clear, appropriate action plan would be provided along with relevant support and advice. She would also improve future service however possible.

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Getting further help with your complaint. 

If you are unhappy with the outcome of your complaint you can seek further advice from the Nursing and Midwifery Council www.nmc.org.uk. You may also give service/provider feedback to the CQC (Care Quality Commission) who use such information to guide their inspections and improve care outcomes: enquiries@cqc.org.uk.